Refund & Cancellation Policy

01 Policy Overview

This Refund & Cancellation Policy applies to all purchases, enrollments, transactions, and digital services completed on Money Mitra Network (MMN) and its official subdomains:

moneymitranetwork.com — Main Platform Headquarters
courses.moneymitranetwork.com — Masterclasses & Course Hub
internship.moneymitranetwork.com — Live Project Internship Portal
books.moneymitranetwork.com — Technical Textbooks & Digital Publications

By enrolling in a course, purchasing a technical publication, or participating in platform services, you agree to the terms outlined in this document.

02 Course & Masterclass Refund Terms

Money Mitra Network offers self-paced software engineering, cloud architecture, and financial technology masterclasses.

Technical Access Issues: If payment is completed but course access is not automatically provisioned due to a network delay or technical error, our support team will manually grant full course access or issue a 100% full refund upon request.
Cancellation Request Period: Cancellation and refund requests for digital courses must be submitted within 7 days of original purchase date, provided less than 25% of the video content has been consumed.
Special Promotional Offerings: Courses acquired during special promotional campaigns (e.g. ₹51 entry masterclasses) are subject to standard verification to ensure genuine account access issues are resolved immediately.

03 Digital Textbooks & Publications Policy

Technical textbooks available on books.moneymitranetwork.com are delivered in electronic digital reader format.

Because digital textbooks are accessible immediately upon order confirmation, refunds are issued primarily in cases of duplicate billing or file delivery failure.
If you experience a broken file link or rendering error in the digital reader, our technical desk will provide immediate direct file access or initiate a full refund.

04 Internship Program Terms

Money Mitra Network offers live production internship experiences via internship.moneymitranetwork.com.

Internship application reviews and project sprint allocations involve administrative and technical onboarding setup.
If an applicant requests cancellation prior to sprint onboarding activation, a full refund of any applicable registration fees will be granted.
Once active sprint participation has commenced and live project repositories have been assigned, fees are non-refundable except in documented cases of platform service disruption.

05 Duplicate / Technical Payment Charges

In the event of accidental duplicate charges caused by network timeouts or payment gateway delays:

ℹ️ Automatic & Rapid Resolution

If your bank account or UPI app was debited multiple times for a single order, the duplicate transaction amount will be automatically refunded to your account by the payment gateway (Razorpay), or manually processed by our billing team within 24–48 hours of notification.

06 Processing Timelines & Payment Method

Once a refund request is approved by our billing desk:

Reversal Target: Refunds are credited strictly back to the original payment method used during the transaction (UPI, Credit Card, Debit Card, Net Banking).
Bank Processing Time: Standard bank processing times require 5 to 7 business days for reversed funds to reflect on your bank or credit card statement.
Confirmation Email: You will receive an official refund transaction reference number via email as soon as the refund is initiated in our merchant portal.

07 Non-Refundable Conditions

Refunds will not be granted under the following conditions:

Requests submitted after the designated eligibility window (7 days post-purchase).
Accounts that have completed 100% of a course and generated a verifiable certificate.
Accounts suspended or terminated due to severe Terms of Service violations (such as pirating content, scraping data, or abusing community standards).
Fraudulent or unauthorized requests submitted by third parties without account ownership proof.

08 How to Submit a Refund Request

Submitting a refund or cancellation inquiry is straightforward:

Send an email to moneymitranetwork@gmail.com or contact WhatsApp support at +91-8770301594.
Use the email subject line: Refund Request - [Your Order Reference / Transaction ID].
Provide your full name, registered account email address, course/book title, and payment receipt copy or Razorpay Payment ID.
Our billing desk will review your submission and respond within 24 hours.

09 Policy Modifications

Money Mitra Network reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes become effective immediately upon posting to this URL. The updated version date will always be displayed at the top of this page.